ONE SIMPLE PLAN
£5.99 / month
- Up to 3 help requests each month
- Send screenshots or photos
- Patient, written step-by-step guidance
- Cancel any time
Secure checkout. Pay by card, Apple Pay or Google Pay. Cancel at any time.
Patient technology help for everyday life
Technology help that feels calm and simple.
Send us your problem and we will reply with clear, step-by-step guidance you can follow at your own pace.
How it works
Three small steps. No tech jargon.
1
Start your plan
Click a green button, enter your details and pay securely. You can buy the plan for yourself or for a parent.
2
Tell us what went wrong
Open a ticket and include a screenshot or photo if it helps explain the problem.
3
Follow clear steps
We reply in plain English, one step at a time, without making you feel rushed.
What we can help with
Everyday problems with the devices you already use.
Good problems to send us
- Phone and tablet settings
- Email and password guidance
- Apps, video calls and photos
- Smart TV and streaming questions
- Printers and home Wi-Fi basics
Your safety comes first
We will never ask for banking details, remote access or sensitive passwords. We do not advise on banking, investments, tax, legal or medical matters, suspicious software, physical repairs or emergencies.
Read our safety rulesHelp that respects your pace.
You do not need to know the right technical words. Describe what you can see, and we will help you take the next sensible step.
Submit your first problemCommon questions
Straight answers before you start.
Do you take control of my device?
No. We provide written steps for you to follow. We do not request remote access.
Can a family member buy the plan?
Yes. Use the email address that will be used when support requests are submitted.
What counts as one request?
One problem or question, including reasonable follow-up messages needed to resolve it.